Refund and Returns Policy

Last Updated: October 7, 2026

At Cycleworks Garage, we want you to be confident when ordering motorcycle parts, performance products, and accessories from us. We carefully inspect and package orders before they leave our facility. If you are not completely satisfied with your purchase, we are here to help.

Please read the following policy carefully before placing your order.

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1. Returns

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, the item must:

• Be unused and uninstalled.
• Be in its original, resalable condition.
• Include all original packaging, hardware, manuals, and accessories.
• Not show signs of installation, wear, damage, or modification.
• Be returned with the original order information or proof of purchase.

Items that have been installed, modified, damaged, or used may not be eligible for a refund.

Important: Motorcycle Parts and Fitment

Please verify that a part is compatible with your motorcycle before placing your order.

If you are unsure whether a product will fit your motorcycle, contact Cycleworks Garage before purchasing. We are happy to assist with fitment questions whenever possible.

Cycleworks Garage is not responsible for incorrect fitment resulting from incorrect motorcycle information being provided by the customer or from a customer ordering a part without confirming compatibility.

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2. Items That Cannot Be Returned

For safety, quality-control, and resale reasons, certain products may not be eligible for return.

These may include:

• Parts that have been installed or used.
• Electrical and electronic components that have been installed.
• Custom-made or specially ordered products.
• Personalized products.
• Products that have been modified, painted, altered, or damaged.
• Products missing original packaging or components.
• Items damaged as a result of improper installation or use.
• Clearance or final-sale items when specifically identified as non-returnable.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

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3. Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is:

• Damaged during shipping.
• Defective.
• Missing parts.
• Different from what you ordered.

Please contact us as soon as possible.

For shipping damage, we may request photographs of the package, shipping label, and damaged item so that we can properly document the issue and determine the appropriate resolution.

If we sent you the wrong item, we will work with you to correct the order.

Please do not install a damaged or incorrect part.

Installing an item before reporting a problem may affect your eligibility for a replacement or refund.

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4. How to Start a Return

To request a return, please contact Cycleworks Garage with the following information:

• Your full name.
• Order number.
• Item(s) you would like to return.
• Reason for the return.
• Photos, when applicable.

Once your return request is approved, we will provide instructions for returning the item.

Do not send merchandise back without receiving return instructions first.

Unauthorized returns may be delayed or may not be accepted.

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5. Return Shipping

Unless the item was received damaged, defective, or was shipped incorrectly by Cycleworks Garage, the customer is generally responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking and insurance. Cycleworks Garage is not responsible for merchandise lost or damaged while being returned to us.

For approved returns caused by an error on our part or an item that arrived damaged or defective, we will work with you to determine the appropriate return or replacement arrangement.

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6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Approved refunds generally cover the purchase price of the returned merchandise. Original shipping charges are generally non-refundable unless the return is the result of an error on our part, a defective product, or another circumstance approved by Cycleworks Garage.

Please allow your payment provider additional processing time for the refund to appear in your account.

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7. Exchanges

If you need to exchange an eligible item for another product, please contact us before returning the original item.

Depending on availability and the circumstances of the exchange, we may process the transaction as a return and require a new order for the replacement product.

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8. Manufacturer Warranties

Some motorcycle parts and accessories may be covered by a manufacturer’s warranty.

Manufacturer warranties are subject to the manufacturer’s individual terms and conditions and may have different requirements from Cycleworks Garage’s return policy.

If you believe your product has a manufacturer’s defect after the return period has ended, contact us and we will help determine the appropriate next step.

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9. Incorrect Fitment

Because motorcycle fitment can depend on the motorcycle’s year, make, model, engine configuration, and modifications, customers are responsible for confirming compatibility before installation.

If you have questions about fitment, please contact us before installing the product.

Never attempt to force a part to fit your motorcycle.

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10. Order Cancellations

If you need to cancel an order, contact Cycleworks Garage as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it may be subject to our standard return policy.

An order that has already been shipped may not be cancellable and may need to be returned after delivery.

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11. Final Sale Items

Products specifically identified as Final Sale, Clearance, or Non-Returnable are not eligible for return unless the item arrives damaged, defective, or was shipped incorrectly.

Any applicable restrictions will be displayed on the product listing or communicated before purchase.

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12. Contact Us

If you have questions about our Refund and Returns Policy, need assistance with a return, or need help determining whether a part fits your motorcycle, please contact Cycleworks Garage.