Shipping Policy
Shipping Policy
Last Updated: October 7, 2026
At Cycleworks Garage, we are committed to getting your motorcycle parts, accessories, and products to you safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Shipping Availability
Cycleworks Garage ships motorcycle parts and accessories to customers throughout the United States.
Shipping availability may vary depending on the product, destination, product size or weight, and other applicable shipping restrictions.
Some products may have shipping restrictions or special handling requirements. If a product cannot be shipped to your location, we will notify you as soon as reasonably possible.
2. Order Processing
Orders are generally processed after payment has been successfully received and the order has been confirmed.
Most orders are processed within 1–3 business days. Processing times may be longer during weekends, holidays, sales events, product launches, or periods of unusually high order volume.
Order processing time is separate from the shipping transit time.
You will receive an order confirmation after your purchase is successfully submitted. Where applicable, shipping information or tracking details will be provided once your order has been shipped.
3. Shipping Times
Estimated delivery times depend on the shipping method selected, destination, product availability, and the carrier handling the shipment.
Estimated delivery dates are not guaranteed delivery dates.
Delays may occur because of circumstances outside our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- Transportation interruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Address verification issues
- Other unforeseen circumstances
Cycleworks Garage is not responsible for carrier delays that occur after an order has been shipped.
4. Shipping Charges
Shipping charges, when applicable, are calculated and displayed during checkout before your order is completed.
Shipping costs may vary depending on the destination, package size, weight, shipping method, and products included in the order.
Any applicable shipping charges will be the responsibility of the customer unless otherwise stated during checkout or in a promotional offer.
5. Free Shipping
From time to time, Cycleworks Garage may offer free shipping promotions on qualifying orders or products.
Free shipping offers may be subject to minimum purchase requirements, eligible products, geographic restrictions, promotional periods, or other terms.
If a free shipping promotion is available, the applicable terms will be displayed on the website or during checkout.
6. Tracking Information
When tracking information is available, it may be provided to you after your order has been shipped.
Tracking information may take some time to become active after the carrier receives and scans the package.
Once tracking information has been provided, customers may use the carrier’s tracking system to monitor the progress of their shipment.
7. Incorrect or Incomplete Shipping Information
Please carefully review your shipping information before completing your order.
Cycleworks Garage is not responsible for delays, additional shipping charges, returned packages, or delivery problems caused by an incorrect, incomplete, or outdated shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections before an order ships; however, we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
8. Lost, Stolen, or Missing Packages
If tracking information shows that a package has been delivered but you cannot locate it, please first check the delivery area around your property and with household members, neighbors, or the carrier, when appropriate.
If the package still cannot be located, please contact us so we can assist you with the available next steps.
Once a carrier confirms delivery to the shipping address provided with the order, Cycleworks Garage may not be responsible for packages that are subsequently lost or stolen.
Additional information or documentation may be requested when investigating a missing shipment.
9. Damaged Shipments
Please inspect your package and products as soon as possible after delivery.
If your order arrives damaged, please contact Cycleworks Garage promptly and provide your order information along with photographs of the packaging and damaged product when requested.
Do not install or use a damaged motorcycle part or accessory.
Installing a damaged product may make it more difficult to determine the cause of the damage and may affect available return, replacement, or warranty options.
10. Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us as soon as possible.
Please provide your order number and a description of the issue. We may request photographs of the package, shipping label, packing materials, and products received to help us investigate the issue.
We will review the situation and determine the appropriate resolution.
11. Backordered or Out-of-Stock Products
Occasionally, an item may become unavailable or delayed after an order has been placed.
If a product becomes backordered or unavailable, we may contact you with information regarding the expected availability or available options.
Depending on the circumstances, an order may be shipped in multiple shipments or held until all products are available.
12. Oversized, Heavy, or Special-Handling Products
Certain motorcycle parts, accessories, equipment, or other products may require special handling because of their size, weight, dimensions, or shipping requirements.
Additional shipping charges or special shipping arrangements may apply to these products.
If additional charges or arrangements are required after an order is placed, we will contact you before proceeding whenever reasonably possible.
13. International Shipping
Unless specifically stated otherwise at checkout, Cycleworks Garage primarily serves customers within the United States.
International shipping may not be available for all products or destinations.
If international shipping is offered, the customer may be responsible for applicable customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
Cycleworks Garage is not responsible for delays caused by customs or government agencies.
14. Order Changes and Cancellations
We process orders as quickly as possible. If you need to change or cancel an order, please contact us immediately after placing it.
We will make reasonable efforts to accommodate your request when possible, but we cannot guarantee that an order can be changed or cancelled once processing or shipping has begun.
Orders that have already shipped may be subject to our Refund and Returns Policy.
15. Shipping and Returns
Shipping and returns are subject to the terms of our Refund and Returns Policy.
Customers should review the Refund and Returns Policy before purchasing products to understand applicable return requirements, exclusions, and return shipping responsibilities.
16. Motorcycle Parts and Fitment
Customers are responsible for confirming that a product is compatible with their motorcycle before placing an order.
Vehicle year, make, model, engine configuration, aftermarket modifications, and other factors may affect product compatibility.
If you are unsure whether a product will fit your motorcycle, we recommend contacting Cycleworks Garage before placing your order.
Cycleworks Garage is not responsible for installation problems, damage, or additional costs resulting from the purchase or installation of a product that is not compatible with the customer’s motorcycle.
17. Delivery Address
Orders will be shipped to the address provided by the customer during checkout.
Please make sure your shipping address is complete and accurate, including apartment, unit, suite, lot, or other applicable information.
Cycleworks Garage cannot guarantee delivery to an address that is incomplete or incorrectly entered by the customer.
18. Contact Us
If you have questions about shipping, an existing order, tracking information, or a delivery issue, please contact Cycleworks Garage through the contact information provided on our website.
Cycleworks Garage
Clarksville, Tennessee
Serving motorcycle riders across the USA
19. Changes to This Shipping Policy
Cycleworks Garage may update this Shipping Policy from time to time to reflect changes to our shipping procedures, services, business practices, or applicable requirements.
When changes are made, we will update the Last Updated date at the top of this page.
We encourage customers to review this policy periodically for the most current information.